Refund Policy

Thank you for your purchase. We hope you are satisfied with your order. If, for any reason, you are not completely happy, you may return your purchase within 30 days of delivery.

Return Period

You may return your purchase within 30 days of delivery without providing a reason. The return package must be shipped back to us within this 30-day period.

Return Conditions

• Items must be returned unworn, unwashed, undamaged, and with their original tags and packaging.
• Original shipping costs are non-refundable.
• Returned items that do not meet these conditions may not be eligible for a refund.
• We do not offer automatic exchanges. If you need a different item or size, please contact our customer service team for assistance.

Refund Options

• Store Credit (+15% Bonus): Receive store credit with 15% additional value. Store credit is normally issued within 2–3 business days after we receive and inspect your return.
• Original Payment Method: Refunds to your original payment method are normally processed within 7–10 business days after your return has been approved.

Size or Product Replacements

Replacements are subject to stock availability. If your preferred item or size is unavailable, our team will contact you to discuss an alternative.

Shipping for an approved replacement item is free of charge within Canada.

Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, incorrect, or misrepresented item, please contact us immediately at info@prestige-shoes.ca.

Please include your order number and clear photographs of the item and packaging so our team can assess the issue. Where required under applicable Canadian consumer protection laws, you may be entitled to a repair, replacement, or refund.

Return Shipping Costs

Return shipping costs are the customer’s responsibility for change-of-mind and sizing returns. Costs may vary depending on the selected carrier and location.

We strongly recommend using a tracked shipping method and keeping your proof of postage until your return and refund have been fully processed.

If your item is confirmed to be damaged, faulty, or incorrect, our customer service team will provide further instructions regarding the return costs.

Return Processing

Once your return arrives at our warehouse, please allow up to 10 business days for inspection and processing.

After a refund has been issued, it may take up to 7 additional business days to appear in your account, depending on your bank or payment provider.

Contact

If you have any questions about your return, please contact us at info@prestige-shoes.ca. Our customer service team will be happy to help.